RETURNS
Warranty - Prescription Safety Packages
Please ensure that you are aware of the Eyres Safety Warranty Policy before placing your order. Should you have any questions, please contact Eyres via email safety@shamirlens.com.au
Manufacturing Faults
- All Eyres Safety prescription eyewear is guaranteed against faulty workmanship for a period of twelve (12) months from the date of purchase.
- All returns are subject to assessment under and to Australian Standard AS1337.6.
- Claims for manufacturing faults must be returned as a complete pair along with Eyres Safety Warranty Claims Form for assessment prior to remaking. To retrieve a copy of this form, please visit your optometrist or contact safety@shamirlens.com.au
- Eyres Safety prescription eyewear warranty does not cover items such as mistreatment, scratches, accidental damage, general wear and tear, and lost or stolen glasses.
Lenses
- Warranty claims are accepted for PD adjustments.
- Warranty is valid for three (3) months from the original date of despatch.
- Only one (1) warranty claim is permitted per job.
- This warranty does not include power changes, script changes/ errors on behalf of the purchaser.
- Replacement orders will be charged at a net price and a credit note issued on the lower priced invoice.
Coatings
- Lenses carry a one (1) year defect warranty on hard coating and two (2) years on multi coats from the original date of manufacture.
- This does not include scratching, heat or chemical damage, or any other mistreatment.
- Warranty replacement lenses must be the same prescription and specifications as per the original order.
General – Not Covered Under Warranty
- Prescription changes
- Lens thickness issues
- Lens tint choice
- Frame choice
- Non adaption to wrap frames.
Claims Procedure
- Contact safety@shamirlens.com.au to retrieve a warranty claim form
- Return the original complete pair accompanied with the complete warranty claim form, order reference number or invoice, and an explanation of the reason for a return.
- Claims will be assessed by Eyres Safety Quality Control. You will be notified of the outcome within 48hrs of receipt of return the claim as to the outcome.
- If a replacement is provided, your order records will be updated to ensure traceability and certification, and a new certificate will be issued.
Frame Warranty & Repair Program
- Due to the nature of this product as a safety appliance, which is certified to AS1337.6, a certified member of the Eyres Safety Quality Control team must perform all frame replacements for orders which are manufactured under license #215987.
- Eyres Safety frames come with a twelve (12) month manufacturer’s warranty against faulty goods.
- Any alterations, including the forced removal of fixed side shields, the application of adhesives or other chemicals, or modifications to this item will change the level of protection intended by the manufacturer and will void the warranty. This includes the removal or replacement of lenses by an external party.
- Non-essential parts which do not affect the optical or impact performance of the product may be replaced by an optician. This includes nose pads and temple tips (subject to availability).
Important Notice
- Prescription safety spectacles are designed and certified to withstand an impact to a specified level. Once they have sustained an impact or are damaged, they require replacement to ensure certification is met.
- If the lenses are damaged or a change in prescription occurs, then a completely new pair must be made.
- Warranties are subject to pricing and policy decisions at the time of assessment. Credits are not re-applied retrospectively should policies change.
- Eyres Safety’s decision is final as we are the certified supplier.
- All Eyres safety eyewear, in accordance with AS1337.6, are certified as a safety appliance. This appliance includes the frame and lens combination as a complete unit. Any alterations to the appliance outside of the certification will change the level of protection intended by the manufacturer and will void the warranty.
Cancellations
This policy outlines the terms and conditions that apply to orders placed via www.eyresbyshamir.com.au. If you have any questions, please contact our customer support team on 1300 663 209.
Because we always want your Eyres safety eyewear to arrive on time, cancellations will only be accepted within 6 hours of your original order being placed.
Warranty - Non-Prescription Products
- Being a safety product, stock returns need to be handled within a rigid time frame.
- Eyres Safety does not accept return of slow moving or discontinued models.
- If stock has been incorrectly ordered, written requests are to be submitted for goods return approval and conditions apply before a credit or replacement is issued.
- No credits will be issued until formal requests have been approved and assessed by Eyres Safety.
Eyres Safety prides itself in providing its customers with the highest standards in quality safety eyewear. However, should you need to make a claim please follow these steps:
Terms for Non-Faulty Products
To make a claim in the case where the goods have been incorrectly supplied by Eyres Safety.
- If there is a discrepancy with delivery you must ensure you advise Eyres Safety head Office within seven days of receipt of goods by email: safety@shamirlens.com.au
- Eyres Safety will provide an “Authorisation to Return” number that refers to your consignment.
- Costs for return freight in the cases of incorrectly supplied goods, along with the return delivery of the correct goods will be borne by Eyres Safety.
To make a claim in the case where the goods have been incorrectly ordered.
- You can request a refund by contacting the Eyres Safety head Office within seven days of receipt of goods by email: safety@shamirlens.com.au.
- If your return is approved, goods are to be returned to the below address with the complete warranty claim form, order reference number or invoice, and an explanation of the reason for a return.
- An administration fee of 25% of the total invoice will be charged for handling of the returned.
- Freight for the return of the stock will be at the customer’s expense.
Conditions:
- Returned stock must be in original manufactured condition and packaging.
- NO discontinued models or sale stock will be accepted for return.
- Goods are only exchanged or issued a credit note. “No cash refunds”.
- Formal requests of goods to be returned must be adhered to as outlined above.
Terms for Faulty Products
To request an assessment of possible faulty goods you will need to contact Eyres Safety Head Office for an authorisation number and provide details of fault. You can do this via email to safety@shamirlens.com.au
Eyres Safety will assess your claim and one of the following steps will take place:
- If the claim is deemed a manufactures fault, Eyres Safety will arrange replacement of product and will freight the replacement at Eyres expense or issue a credit note for full amount paid for the item/s at the time of purchase.
- If the claim is not deemed to be a manufacturing fault and you would like the goods returned, a freight charge will be incurred at the customer’s expense.
Conditions:
- The goods must be returned to Eyres Safety between 7 days from date of receipt.
- The status of the warranty claim can only be confirmed after full assessment by the Eyres Quality Assurance laboratory.
- Goods are only exchanged or issued a credit note. “No cash refunds”.
Cancellations
This policy outlines the terms and conditions that apply to orders placed via www.eyresbyshamir.com.au. If you have any questions, please contact our customer support team on 1300 663 209.
Because we always want your Eyres safety eyewear to arrive on time, cancellations will only be accepted within 6 hours of your original order being placed.
Order processing time
We endeavour to ship items as soon as possible, but this will not always mean the same day as you place your order.
We operate a standard business hour week, so please allow up to 5 business days for processing. If we anticipate a longer wait time, you will be notified via email if you have accepted the terms of contact during purchase. If you have any questions regarding your purchase or delivery time, please contact our customer service team on 1300 663 209.
If you are offered shipping insurance, but do not accept it, we cannot be held responsible for damaged, lost, or stolen packages.
Delivery
Please review and ensure that you have provided the correct shipping address. We are not responsible for non-delivery due to errors in details provided by you.
If an order is returned due to an incorrect address, we will refund the original order (excluding shipping) and you will need to resubmit your order online.